All orders placed through our website are fulfilled from our west coast warehouse within 5-7 days. Once your order has shipped, transit times range between 2-5 days depending on your location.
International shipping will extend transit times.
Please note that shipping times do not include processing times. Orders are shipped Monday through Friday; holidays may increase processing and transit times. Orders placed after 5 PM on a Friday will be processed the next available business day.
All orders are shipped within 48 hours Monday-Friday 8 AM – 5 PM.
We use the following carriers to deliver our orders:
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
If you are expecting your package and have not yet received it, please check the tracking information via the My Account section to see the latest updates from UPS or USPS.
If the mail carrier has marked your package as delivered and you still do not have your order, we ask that you first check all other entryways to your property as well as with any neighbors and the leasing office (where applicable) to see if someone received it by mistake.
For UPS orders, if there have been no tracking updates for at least two days please reach out to our support team.
For USPS orders, it can take up to 15 days for orders to be delivered. If order has not been delivered after 15 days, please reach out to our support team.
If you are still unable to locate your package or if there have been no tracking updates, please reach out to our support team for further assistance via email at email@example.com and we will be happy to help.
CAN I SEND MY ORDER TO A P.O BOX?
Only orders eligible for USPS Mail delivery can be shipped to a P.O. Box. UPS will only deliver packages to a valid street address, so you cannot use UPS to ship to a P.O Box. See details here.
PROBLEM WITH PAYPAL PAYMENT
If you are seeing an error message that "Customer Closed PayPal Popup Before Authorizing".
1) You may have accidentally exited the PayPal window prior to completing the payment process with PayPal. If so, please attempt the payment process again.
2) There may be a compatibility issue with your web browser and PayPal. If your web browser is not up to date this can cause issues with the PayPal checkout process. If you are finalizing your payment through PayPal and the PayPal window closes on its own, we would recommend trying to checkout using a different web browser and/or updating your current web browser.
•We have found Google Chrome to work the most consistently for most PayPal users.
•Microsoft Edge and Internet Explorer have been the browsers with the most recent issues.
RETURN & EXCHANGE POLICY
HOW TO RETURN AN ITEM
Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of purchase.
1. Please email firstname.lastname@example.org request a refund and we will assign you a tracking number.
2. Mail your returned item to:
70 palatine apart 311, Irvine, California, 92612, USA. Ekaterina Muhanova.
Candles that have been opened, used or altered, are not eligible for returns or exchanges.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling paid on the order.
If your item is in like-new condition, you may exchange it for a different candle. You will not be subject to a restocking fee in this case, but you will still have to pay return shipping.