SHIPPING POLICY

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All orders placed through our website are fulfilled from our west coast warehouse within 5-7 days. Once your order has shipped, transit times range between 2-5 days depending on your location.

International shipping will extend transit times. 

Please note that shipping times do not include processing times. Orders are shipped Monday through Friday; holidays may increase processing and transit times. Orders placed after 5 PM on a Friday will be processed the next available business day.

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TURNAROUND

All orders are shipped within 48 hours Monday-Friday 8 AM – 5 PM.

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CARRIERS

We use the following carriers to deliver our orders:

•USPS

•UPS

•FedEx

•DHL

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ORDER TRACKING

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

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SHIPPING RATES

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

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BACK ORDERS

If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

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LOST PACKAGES

If you are expecting your package and have not yet received it, please check the tracking information via the My Account section to see the latest updates from UPS or USPS.

If the mail carrier has marked your package as delivered and you still do not have your order, we ask that you first check all other entryways to your property as well as with any neighbors and the leasing office (where applicable) to see if someone received it by mistake.

For UPS orders, if there have been no tracking updates for at least two days please reach out to our support team.

For USPS orders, it can take up to 15 days for orders to be delivered. If order has not been delivered after 15 days, please reach out to our support team.

If you are still unable to locate your package or if there have been no tracking updates, please reach out to our support team for further assistance via email at spirituscandles@yahoo.com and we will be happy to help.

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CAN I SEND MY ORDER TO A P.O BOX? 

Only orders eligible for USPS Mail delivery can be shipped to a P.O. Box. UPS will only deliver packages to a valid street address, so you cannot use UPS to ship to a P.O Box. See details here.

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PROBLEM WITH PAYPAL PAYMENT 

If you are seeing an error message that "Customer Closed PayPal Popup Before Authorizing".

1) You may have accidentally exited the PayPal window prior to completing the payment process with PayPal. If so, please attempt the payment process again.

2) There may be a compatibility issue with your web browser and PayPal. If your web browser is not up to date this can cause issues with the PayPal checkout process. If you are finalizing your payment through PayPal and the PayPal window closes on its own, we would recommend trying to checkout using a different web browser and/or updating your current web browser.

•We have found Google Chrome to work the most consistently for most PayPal users.

•Microsoft Edge and Internet Explorer have been the browsers with the most recent issues.